Shipping / Refunds

SHIPPING OPTIONS

Shipping available within Canada only.

$15 + tax FLAT RATE SHIPPING WITHIN ONTARIO (Regular Shipping, not Express)

$29 + tax FLAT RATE SHIPPING FOR THE REST OF CANADA

Once your order is placed we will contact you within 48 hours with your tracking information.

 

REFUNDS / EXCHANGES

We have a 7-day return policy, which means you have 7-days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The customer is responsible for the return shipping costs and responsible for the item until we receive it. We do not charge any restocking fee on returns

To start a return, you can contact us at info@thestockyard.ca . Items sent back to us without first requesting a return will not be accepted

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too

You can always contact us for any return questions at info@thestockyard.ca

 Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) as well as any items listed as AS-IS . Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on any clearance items or gift cards.

 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.